Guía
Can guests cancel their booking online?
Yes. Every confirmation and reminder email has a link, and guests can cancel with one tap up to a cut-off time that you choose.
Watch: Can Guests Cancel Online?
Yes, with one tap from their email, up to a cut-off time you choose. 49 sec
How to set the cut-off
- In the left menu, under Your venue, click Booking rules.
- Find Customers can cancel online up to in the timing rules.
- Choose how long before the booking the link should stop working.
- Press Save changes.
The choices run from 30 minutes up to 7 days. The default is 2 hours. A longer cut-off protects you from last-minute cancellations. A shorter one is friendlier.
What happens when a guest cancels
The guest gets a cancellation email and you get one too. The table is freed straight away. If you have the waitlist on, people waiting for that day are told.
Depósitos y retenciones en tarjeta
If you take card holds on the Pro plan, you choose how many hours before the booking a cancellation releases the hold. Later than that, it is left for you to charge or release. See taking deposits.
Watch it done
Prefer to watch? There is a short video, Booking rules: party sizes, notice and cut-offs, on our video guides page. Our no-shows guide covers the rest.
Preguntas frecuentes
Related questions
Can a guest cancel by phone instead?
Yes. After the cut-off the page asks them to ring you, and you can cancel the booking yourself from the booking page in your dashboard.
Can I stop online cancellation altogether?
Not with a switch. The longest cut-off is 7 days before the booking, so choose that if you want guests to ring you.
Does a cancelled booking count towards my monthly limit?
No. Cancelled bookings are not counted.