Guide
Can guests cancel their booking online?
Yes. Every confirmation and reminder email has a link, and guests can cancel with one tap up to a cut-off time that you choose.
Watch: Can Guests Cancel Online?
Yes, with one tap from their email, up to a cut-off time you choose. 49 sec
Read the transcript
Yes. Every confirmation and reminder email has a link, and guests can cancel with one tap, up to a cut off time that you choose. Open Booking rules, and find Customers can cancel online up to. Choose anything from thirty minutes to seven days, then press Save changes. The default is two hours. Before the cut off, the guest sees a cancel button. You both get an email, and the table is freed straight away. After the cut off, the page asks them to ring you. If you take card holds on Pro, you choose how many hours before the booking a cancellation releases the hold. And if your waitlist is on, people waiting are told. Reminders and easy cancelling work on the Free plan. Start free at tablez.co.uk.
How to set the cut-off
- In the left menu, under Your venue, click Booking rules.
- Find Customers can cancel online up to in the timing rules.
- Choose how long before the booking the link should stop working.
- Press Save changes.
The choices run from 30 minutes up to 7 days. The default is 2 hours. A longer cut-off protects you from last-minute cancellations. A shorter one is friendlier.
What happens when a guest cancels
The guest gets a cancellation email and you get one too. The table is freed straight away. If you have the waitlist on, people waiting for that day are told.
Deposits and card holds
If you take card holds on the Pro plan, you choose how many hours before the booking a cancellation releases the hold. Later than that, it is left for you to charge or release. See taking deposits.
Watch it done
Prefer to watch? There is a short video, Booking rules: party sizes, notice and cut-offs, on our video guides page. Our no-shows guide covers the rest.
FAQ
Related questions
Can a guest cancel by phone instead?
Yes. After the cut-off the page asks them to ring you, and you can cancel the booking yourself from the booking page in your dashboard.
Can I stop online cancellation altogether?
Not with a switch. The longest cut-off is 7 days before the booking, so choose that if you want guests to ring you.
Does a cancelled booking count towards my monthly limit?
No. Cancelled bookings are not counted.