Guide
What happens if I go over my booking limit?
Nothing is blocked the first month you go over. Every booking still goes through, and we email you. Online booking only stops after two months in a row over the limit.
Watch: What happens if I go over my booking limit?
Going over your monthly bookings does not cut you off. Two months over are let through before online booking stops. 48 sec
Read the transcript
Gone over your monthly booking limit? Don't worry, nothing gets cut off straight away. On the Free plan, every booking counts towards the limit, online, phone and walk in. On Standard and Pro, only bookings made online count, and phone and walk in bookings you add yourself are free. Your Plan and billing page shows how many you've used. The first month over, every booking goes through and we email you. The second month in a row, same again, with a firmer email. After two months over, online booking stops once you reach the limit. Guests are told your online booking is full for this month, and asked to phone you. Your diary, staff logins and existing bookings carry on, and staff can still add bookings by hand. Move up a plan and online booking switches back on straight away. There's no charge for going over, and no fee per diner. Start free at tablez.co.uk.
The three stages
- First month over: every booking goes through, and you get an email.
- Second month in a row: every booking still goes through, with a firmer email.
- After two months over: new online bookings stop once you reach the limit that month.
When it stops
Guests who try to book online are told you are full for the month and given your phone number. Your diary, staff logins and every booking already taken carry on as normal. Guests never see anything about plans or limits.
Moving up a plan switches online booking back on straight away, and you start again with a fresh two months of leeway on the bigger limit. A month under the limit also breaks the run.
What counts
Bookings made on your booking page count, including declined requests, but not cancelled ones. Party size does not matter. The count resets on the first of the month. Your Plan and billing page shows how many you have used.
See how much Tablez costs or change your plan.
Watch it done
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FAQ
Related questions
How many bookings do I get on each plan?
Free: 60 a month. Standard: 1,000. Pro: 5,000. Groups are by arrangement.
Do bookings I type in myself count?
On the Free plan, yes: every booking counts, including ones you add yourself. On Standard and Pro, no: only online bookings count.
Will I be charged extra for going over?
No. There is no per booking fee. It is just a heads up that you have outgrown the plan.