Getting more reviews after a visit

Get your review link

Use the link for the place you want reviews. For Google, you can find a link to share for your Google Business Profile in your Google account. TripAdvisor and others have their own. Any web page works, so you could also use a feedback form.

Switch the email on

Go to Notifications (under Booking page). Find After visit email. Tick Send a thank you email after the visit and paste the link into Review link. Press Save.

Make sure only people who came get it

By default the email goes to people you marked as arrived. On a booking, press Mark arrived when they sit down. If you never do that, tick Send even if staff did not mark the booking as arrived. The downside is that a no-show can get a thank you email.

Texts, too (Standard)

On Standard and above, the Texts page has a Review nudge after the visit option. It only goes to people who turned up and were not tagged as a problem, and it needs your review link from Notifications. Each text uses one credit.

Keep it honest

Ask for honest reviews. Do not pay or reward people for good ones, and do not write your own. Reply to the reviews you get, good and bad, because other guests read the replies.

Krok po kroku

1. Copy your review link. Get the link from your Google Business Profile or review site.
2. Open Notifications. Choose Notifications from the Booking page group in the menu.
3. Switch on the thank you. Tick Send a thank you email after the visit.
4. Paste the link. Put it in Review link and press Save.
5. Mark arrivals. On each booking, press Mark arrived, or tick Send even if staff did not mark the booking as arrived.
6. Test it. Make a booking for yourself and check the email arrives.

Watch it and read more

Prefer to watch? The matching video is on the video guides page. More reading: customise your emails and text messages. See the plans and prices if you are not sure which plan you need.