Guide
Why am I not getting booking emails?
Most missing booking emails come down to the notification address, the spam folder, or custom email settings. Work through the checklist below.
Watch: Why Am I Not Getting Booking Emails?
Check your notification address, your spam folder and your email sending settings, then ask us if still stuck. 65 sec
Read the transcript
Not getting your booking emails? It's usually one of a few things. Let's check. Open Notifications under Booking page. Check Notification emails for typos, and add more addresses with commas. Make sure Email us for every booking is ticked, then press Save changes. Then look in your junk folder, and mark Tablez emails as not spam. Now open Email sending. If you chose your own address, check the SMTP details and press the test button, because wrong details mean emails fail. Or switch back to sending through Tablez, which needs no set up. Requests that need your approval always email you. Bookings you add by hand don't, because you already know about them. Open Bookings to check the booking arrived. Still stuck? Open Help in the left menu and send us a ticket with the booking reference. We can see whether an email went out. On Standard and above, the staff app can also send push alerts to every phone. Start free at tablez.co.uk.
Work through these
- Under Booking page, open Notifications and look at Notification emails. Fix any typos and press Save changes.
- Search your junk folder for Tablez, and mark the email as not spam.
- Open Email sending. If you chose your own address, check the SMTP details and press the test button. Wrong details mean emails fail.
- Switch back to sending through Tablez, which needs no set-up.
- Open Bookings to confirm the booking did arrive.
Which bookings send an email
Requests that need your approval always email you. Confirmed bookings made online email you if Email us for every booking, not just requests is ticked. Bookings you add by hand do not email you, because you already know about them.
Other ways to be told
On Standard and above, the staff app can send push alerts to every phone, even with the app closed. See the staff app.
Still stuck
Open Help in the left menu and send us a ticket with the booking reference. We can see whether an email went out.
Watch it done
Prefer to watch? There is a short video, The staff app and booking alerts, on our video guides page. Customer emails are covered in customise your emails.
FAQ
Related questions
Why did my guest not get their confirmation?
Ask them to check spam and the address they typed. Open the booking to see the email shown on it.
Can I send alerts to two people?
Yes. Put several addresses in Notification emails, separated by commas.
Should I use my own email address for sending?
Not unless you want to. Sending through Tablez needs no set-up and is the least likely to land in spam.