Video guide · 65 sec
Why Am I Not Getting Booking Emails?
Check your notification address, your spam folder and your email sending settings, then ask us if still stuck.
Transcript
Not getting your booking emails? It's usually one of a few things. Let's check. Open Notifications under Booking page. Check Notification emails for typos, and add more addresses with commas. Make sure Email us for every booking is ticked, then press Save changes. Then look in your junk folder, and mark Tablez emails as not spam. Now open Email sending. If you chose your own address, check the SMTP details and press the test button, because wrong details mean emails fail. Or switch back to sending through Tablez, which needs no set up. Requests that need your approval always email you. Bookings you add by hand don't, because you already know about them. Open Bookings to check the booking arrived. Still stuck? Open Help in the left menu and send us a ticket with the booking reference. We can see whether an email went out. On Standard and above, the staff app can also send push alerts to every phone. Start free at tablez.co.uk.
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