Video guide · 68 sec
Why did my guest not get a text?
Find out why a booking text did not arrive: plan, balance, tick boxes and phone number.
Transcript
Guest says they never got a text? Don't panic. Emails always go out as normal, so it's usually one of a few simple things. Let's check them in order. First, your plan. Texts come with Standard and above. If you're on Free, the Texts link in your menu shows a little lock. Next, open Texts and look at Your text balance. If it says zero, buy a bundle, and the texts start again. Then look under Which texts to send. Make sure the type you expected is ticked, and press Save. Now scroll down to Recent texts. The status column shows whether each one was sent, and if it wasn't, why not. Last, open the booking. The phone number has to be a valid UK number, because texts only go to UK numbers for now. If your balance runs out, texts stop but emails carry on, and Tablez emails you when you're down to ten texts. Texts are on the Standard plan and above. Start free at tablez.co.uk.
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