Video guide · 2 min
Text message reminders
Confirmations, a reminder the day before and a quick still coming check, to cut no-shows. Pay as you go bundles from 6p a text.
Transcript
Most no-shows aren't rude, people just forget, a text the day before fixes a lot of that. In the next couple of minutes, I'll show you the text messages in Tablez, what each one does and what they cost. Texts come with the standard plan and above, and go to UK Mobile Numbers, in your dashboard Open Texts. At the top is your text balance and next to it, the texts you can switch on. the ones you want and press save. 1. Confirmation When a booking is made or accepted, the customer gets a text with the date, the time, their reference and a link to change or cancel. 2. The reminder The day before they get a text saying see you tomorrow with a link if they can't make it. This is the one that cuts no shows the most because a cancelled table can be booked again and an empty one can't. 3. Still coming? On the day, a few hours before, from 1 to 6 hours, you choose. They get a quick check, they tap the link to confirm, anyone who has an answer shows a question mark on your floor plan so you know who to chase. Wait list. When a table comes free, people waiting for that day get a text. come first served. And 5. A review nudge after the visit, sent only to people marked as arrived, and never to anyone tagged as a problem. Texts are pay as you go on top of your plan, 100 texts are £7.99, 500 are £34.99 and 1000 are £59.99, so as little as 6 pence each, they never expire. One text uses one credit and very long messages use two. You'll get an email when you're running low and booking emails always go out for free, whatever your balance. Every text is listed under recent texts with who it went to, the type and whether it was sent so you can always check.
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