Video guide · 58 sec
Handle a Late or Changed Booking
What to press when guests are running late, change their plans or cannot come.
Transcript
Guests change their plans all the time. Here is what to press when they are late, want a change, or cannot come. If they ring to say they are running late, open the Floor plan and tap their table. Press Running late. This adds a tag, so everyone on shift can see it. It does not text the guest, or move the booking. To move them to another table, pick a free one under Move to. For a different time or party size, find the booking and press Edit booking. Change the time or the number of people, and press Save changes. The guest is emailed about the change, if you have their address. If they cannot come, open the booking, press Cancel booking, and confirm. The guest is emailed, and the table is freed. If there was a deposit, tell a manager. Cancelling does not give the money back. That is late and changed bookings in Tablez. If you are unsure, ask a manager.
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