Video guide · 3 min
The staff app and booking alerts
Every booking on every phone, an alert the moment someone books, and live check so you can say yes while the customer waits.
Transcript
Who took that booking? If you've ever asked that across a busy restaurant, this one's for you. In the next couple of minutes, I'll show you how the Tablez staff app puts every booking on every phone, how your team gets an alert the second someone books, and how Live Check lets you say yes while the customer waits. First, give your team their own logins. In your dashboard, open staff logins. Type a name, an email and a temporary password and press Add staff member. They'll be asked to change the password the first time they log in. If someone's a manager, tick extra access for events and menus, venue settings or reports. Billing and staff logins always stay with you, the owner. The free plan includes you plus one staff login. Standard at £9.99 a month gives you as many as you like. Next, your team opens the staff app on their phone, at tablez.uk/staff. On Android, Chrome offers to install it. On an iPhone, open it in Safari, tap share, then add to home screen. It then opens like a normal app, with no app store needed. The staff app shows today's bookings in time order, with the covers booked, the table and the things that matter. A new customer, a regular, a birthday, an allergy in red so nobody misses it. When people turn up, tap arrived. If they don't, tap no show. You can flick to other days, add a phone booking and see who's on the wait list. Now the alerts. On standard and above tap enable notifications and each phone gets a push alert for every new booking or request, even when the app is closed. On the free plan you still get an email and the app beeps while it's open. Then choose how bookings are accepted under booking rules. Instant means if a table's free the booking is confirmed straight away. Staff approved means each Each booking comes in as a request, and your team accepts or declines it, and live check is the clever one. With live check, the customer waits on the page with a short countdown, usually three minutes while your staff get an alert. Tap accept, and the customer sees their table is booked right there and then. If nobody answers in time, it simply becomes a request, and the customer is told you'll email them shortly. It switches itself on while someone's logged in to the staff app so nobody is left waiting when you're closed. If you can't fit them in tap decline, pick a reason like fully booked and add a message if you like the customer gets a polite email straight away.
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