The staff app and booking alerts

Adım adım

1. Staff go to the address shown on your Staff logins page, which ends in /staff, or press Staff app in the menu. They log in with their own email and password.
2. On an iPhone, open the page in Safari, tap the Share button, then Add to Home Screen. Open it from the home screen. On Android, Chrome offers to install the app.
3. Scroll to Notifications and press Enable notifications. Allow them when the phone asks. Press Send a test to check. You can also press Test sound.
4. New bookings that need an answer show under Waiting for a reply. Press Accept, or Decline and pick a reason.
5. The Live check switch at the top tells guests you are watching right now. When it is on, new online requests appear with a countdown and the guest waits on the page for your answer.
6. Underneath, flip through days with the arrows. Press Arrived or No show on each booking, or Add a booking for a phone call.

Setting live check up

Live check only works if you choose it under Booking rules, in the box How should bookings be accepted? Under Live check settings you can switch it on automatically while a staff member is logged in, or between set times. If nobody answers in time you can keep it as a normal request, or decline politely.

Alerts by email

Under Notifications you can list email addresses that hear about every booking. This works on every plan.

Watch the video

Prefer to see it done? Watch The staff app and booking alerts on our video guides page. Set up logins in staff accounts and access. Push alerts are on Standard, see pricing.