Rehber
Can I take bookings by phone and online?
Yes. Online bookings, phone bookings and walk-ins all land in one diary and share the same tables, so nothing clashes.
Watch: Phone and Online Bookings
Phone, walk-in and online bookings share one diary and the same tables. 46 sec
How to add a phone booking
- On Today or Bookings, press Add booking.
- Enter the date, time, party size, name and phone number.
- Under Taken by, choose Phone, Walk in or Other.
- Tick Email the customer if you added an email, then press Add booking.
Why this matters
Because every booking uses the same tables, an online guest will not be offered a table you have just promised on the phone. Your Bookings list and day view show all of them together, with the source on each.
On the Standard plan you can also tap a free table on the floor plan to take a phone booking or seat a walk-in.
Full or closed
If online booking is full for the month, or you are closed, you can still add bookings by hand. See phone bookings for more detail.
Watch it done
Prefer to watch? There is a short video, Taking a phone booking, on our video guides page.
SSS
Related questions
Do phone bookings use up my monthly allowance?
On the Free plan, yes: every booking counts, including ones you add yourself. On Standard and Pro, no: only bookings made online through your booking page count.
Does the guest get a confirmation?
Only if you add their email and tick the email box. Email is optional on bookings you add yourself.
Can staff add phone bookings?
Yes. Any staff login can add bookings, in the dashboard or the staff app.