The waitlist and guest notes

Стъпка по стъпка

1. Under Booking rules there is a waitlist tick box: Offer a waitlist when a day or time is full. You can also press Switch waitlist off or Switch waitlist on on the Waitlist page.
2. Open Waitlist. Each person shows their party size, preferred time and contact details. Pick a date and press Show day to look at one day.
3. Press Add a walk in to the waitlist, fill in name, party and mobile, and press Add. You can also do this from the Floor plan when nothing is free.
4. When a booking for that day is cancelled or declined, everyone waiting gets an email with a link to book. Their status changes to Told about a free table. Nothing is booked for them, so you get a copy of the email too.
5. Go to Guests. Search by name, email or phone, or use the buttons Regulars, Not been in 90 days, No shows and With notes. Press Open on a guest.
6. In the box Notes for the team, type what you want everyone to know, then press Save notes. The note shows on every booking that guest makes.

Texts for the waitlist

If you have text credits and have ticked Waitlist under Texts, people with a mobile number also get a text. Without it, they get an email only.

Watch the video

Prefer to see it done? Watch Waitlist and guest notes on our video guides page. See also your bookings, day to day. Standard is on the pricing page.